Application Support Officer
What is an Application Support Officer?
An Application Support Officer is a person who provides assistance to
users of corporate software applications, such as the systems used to
maintain patient information.
Roles of an Application Support Officer
- Telephone support to users
- Troubleshooting problems that arise within a computer
application
- Create user documentation for specific applications
- Train users in the application
- Test new releases of the application
Career Opportunities
- Application Support Officers are graded according to experience and
can progress to:
- Supervisor/Senior Support Officer
- Business Analyst
- Support Manager
Qualifications Required
- Knowledge of Hospital/Health processes and procedures
- Adult Training experience
- Experience in using/supporting software applications
- Understanding of Health Information systems
Supervision provided
A comprehensive orientation program is provided for all new staff
members with ongoing support.
What sort of person should I be?
- Patient
- Organised
- Logical thinker
- Enjoy helping people
- Understand/possess a customer focus
- Enjoy working with computers
Personal skills required of an Application Support Officer
- Problem solving ability
- Good listener
- Able to relate to a variety of levels of staff across an
organisation
- Good communicator
- Team player
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