Desktop Support Officer
What is a Desktop Support Officer?
A Desktop PC Support Officer is a person who provides assistance to users for their Desktop computer environment and Operating System software in a network environment.
Roles of a Desktop Support Officer
- Provide support for computer users of a supported list of desktop PC products
- Provide support for a supported list of Desktop PC hardware
- Support and maintain a supported list of computer peripherals (eg printers, scanners)
- Assist with application software problems
Career Opportunities
- Desktop PC Support Officers are graded according to experience
- Server Support Officer
- Supervisor
Qualifications Required
- Experience in PC Desktop administration in a current network environment
- Experience in installing and using Intel based PC Desktops
- Experience in email systems at the Desktop
- Experience in administering an anti-virus environment at the Desktop
- Relevant certification (including Vendor) or academic qualifications viewed favourably
Supervision provided
A comprehensive orientation program is provided for all new staff members with ongoing support.
What sort of person should I be?
- Self-motivated
- People person
- Patient
- Logical thinker
- Keen to pursue a career in computer/network support
Personal skills required of a Desktop PC Support Officer
- Good listener
- Team player
- Good communicator
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