Administrative Worker

Roles of an Administrative Worker

• Greet visitors and telephone callers and find out the nature of their enquiry.
• Operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls.
• Answer general enquires about the organisation.
• Monitor access of visitors and may administer security cards.
• Provide information to assist clients or refer them to appropriate contacts, either in the organisation or elsewhere.
•  Arrange appointments for callers or for people working in the organisation and keep records of these.
• Carry out word processing, filing, bookkeeping and banking as required.
• Send out accounts; receive payments and order stationery and office supplies.
• Open and deal with incoming mail, and organise outgoing mail and postage.
• Check guests into and out of the hotel, give information on facilities available and advise visitors about places of interest if working in hotels or motels make reservations.
• Organise bookings, deal with changes in schedules, present accounts after treatment and handle money if working in surgeries, salons, or similar places paper or electronic diaries.
• Assist in the promotion of products and give prices and details to customers if working in sales area.
• Keep reception area tidy.
• Maintain telephone and staff location lists.
• Organise catering for staff meetings or functions
• Process travel and accommodation arrangements for staff and visitors.
• Perform administrative tasks like photocopying, binding and laminating.
• Look after a petty cash account.
• Assist other administrative staff.

Career Opportunities

• Admissions Clerk
• Ward Clerk
• Supervisor
• Assistant Manager

Personal Skills required of an Administrative Worker

• Knowledgeable in administrative policies, systems and procedures.
• Familiar with purpose, background and policies of the organisation you are working for.
• Able to communicate and listen and the ability to relate to people form different cultures and backgrounds.
• Competent with computers and word-processing.
• Able to use general office equipment such as photocopiers, printers and data, projectors, fax machine.
• Aware of the roles other staff.
• Proficient at planning and organising.
• Able to work neatly and accurately.
• Capable of working supervision.

Qualifications Required

Certificate IV in Health Supervision

Improve Your Chances

Complete a course in Business, Office Administration, Hospitality or Medical Reception Skills and Medical Terminology.

Download a PDF