SWSLHD Social Media Community Guidelines

Official social media pages are managed and monitored by the Strategic Communications and Media team and are actively moderated between 8:30 am and 5:00 pm Monday to Friday at a minimum. At times, we may turn comments off to ensure compliance with these guidelines.

To create meaningful and valuable discussion, please stay on topic when replying or commenting on posts.

We may hide or delete posts or comments that moderators consider to be:

• Abusive, offensive or unlawful: Harassment, bullying or provoking other community members, swearing, derogatory language and expression of views that are racist, sexist, homophobic, predatory or sexually explicit are not acceptable. Posts we deem to be potentially defamatory or that violate privacy laws will be removed.
  
  
• Political in nature: While we welcome the discussion of policies and initiatives, it is not the place to discuss political parties and personalities.
  
  
• Misleading information or misinformation: Information that is false, unfounded or misleading, whether intentional or not, will be removed.
  
  
• An infringement of intellectual property rights: Respect and acknowledge original creators when sharing content.
  
  
• Promotional: We do not accept advertisements, requests to endorse commercial products or services or soliciting donations.
  
  
• Spam or link baiting: We do not tolerate posts containing links to harmful or suspicious websites or applications.
  
  
• Personal information: As this is a public page, we will remove any posts that contain private information or personal details, such as email addresses or phone numbers.
  
  
• Personal private health information: To maintain privacy we will remove any post that contains private health information.
  
  
• Unrelated to the post: Comments made that do not relate to the post itself.
  
  
• Unauthorised information about any NSW Health service or entity.
  
  
• A violation of Facebook's terms and conditions.
  
  

If you repeatedly breach these guidelines, we may ban or block your account from our page/s.

Private messages are monitored between 8:30 am and 5:00 pm Monday to Friday. Please allow two business days for a response. If your enquiry is related to your health, please contact your care team directly. If you are experiencing a medical emergency, please call 000.