Transforming Your Experience

Transforming Your Experience is our five year road map to positively transform how our patients, consumers, staff and communities experience our organisation and services. The Strategy provides us with a clear direction for working together to deliver safe and quality health services and build the health of our communities - now and into the future.

We developed Transforming Your Experience together with our patients, consumers, staff and the broader community. Over 1,200 people were involved, providing input on the things they believe are fundamental to a positive experience.

VisionThe Strategy has two key components that will make us successful - ensuring patients are at the centre of everything we do and bettersupporting staff to be empowered in their roles to achieve their full potential.

Transforming Your Experience is underpinned by four focus areas:

  1. Consistent delivery, quality and safe care
  2. Personalised, individual care
  3. Respectful communication and genuine engagement
  4. Effective leadership and empowered staff.

These areas combined will drive compassionate, personalised and quality care for our patients, carers and communities.

How we can turn this into practice



  • Discuss and action quality and safety in team meetings.
  • Share ideas about ways to improve processes and solve problems.

  • Act as an advocate for patients, consumers and carers.
  • Be respectful, open and collaborative when interacting with colleagues, patients, consumers, carers and the community.

  • Include patients, consumers and carers in handover, rounding and care planning.
  • Provide clear, easily understood information to patients, consumers and carers.

  • Take the time to recognise and acknowledge the contributions of others, both formally and informally.
  • Apply SWSLHD’s CORE values in everyday work (Collaboration, Openness, Respect, Empowerment).


Our Leadership Strategy 2017-2021
Our Leadership Strategy 2017-2021
Our strategy to transform South Western Sydney Local Health District 2017-2021
Our strategy to transform South Western Sydney Local Health District 2017-2021


QR CodeMy Experience Matters - Patient Survey

The My Experience Matters patient survey is designed to provide timely information on the experiences of patients, their families and carers specific to a ward, service or department. The survey is anonymous and supports SWSLHD to actively listen to our patients and their families and carers, empowering managers and staff to take action to improve the patient experience.

The survey will take 10 minutes to complete. Visit this link to complete the survey - or use the QR Code.


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Page last updated: 21 February, 2024