Customer Service

CORE Customer Service (Basics)

This course will provide SWSLHD employees Customer Service training including a CORE Customer Service Model to support Customer Service skills. Health staff will specifically focus on the key aspects of Customer Service including staff approach to effective Customer Service.

Course Objectives

Introduce CORE Customer Service Model
Understand Customer Service needs in Health

Target Audience
SWSLHD employees

Customer Service Response

This course will build on CORE Customer Service Basics by way of reviewing communication styles and techniques when dealing with Customers in the workplace. Students will participate in scenarios sourced from “real life” events in order to resolve and attempt to de-escalate various situations. This may include dealing with challenging and aggressive situations staff encounter in their workplace.

Course Objectives

Apply different communication styles
Identify, de-escalate and resolve potentially confronting situations

Target Audience
SWSLHD employees