Useful Resources for Public Health Staff

 Obligations for public sector staff when working with Carers

The NSW Carers (Recognition) Act 2010 (the Act) was introduced to improve the recognition of Carers. The Act establishes a Carers Charter to help public sector staff to respond to the needs of Carers. Under the Act, public sector agencies are required to raise awareness and understanding of the Carers Charter among staff.

 All public sector staff must:

  • Become aware of and understand the Carers Charter at Schedule 1 of the Act. 
  • Consult with appropriate organisations that represent Carers when developing policies that impact on Carers
  • Develop internal human resources policies following appropriate considerations of the Carers Charter

Staff can support Carers by:

  • Identifying them in the first place (ask the patient/client - who helps you with daily activities?)
  • Link them in with local services that can support their caring role
  • Work with them as partners in care
  • Consider their health needs and;
  • Providing them with information they will need to continue the care of the patient when he or she has been discharged from hospital

Staff should recognise the individual cultural & language needs of some Carers. They might need language assistance, provision of information in another community language other than English, flexibility around medical appointments, information regarding parking & accommodation close to the hospital, access to the Aboriginal Liaison Officers, access to prayer rooms or quiet areas, encouragement to self-care etc.

  • Aboriginal & Torres Strait Islander Carers
  • Culturally & Linguistically Diverse Carers
  • Younger Carers
  • Working Carers
  • Carers travelling from rural/remote areas
  • Older ageing Carers

Carer Awareness Factsheet for Health staff

What do Carers need?

The Model of Care for Carers, Carer's Compass & Checklist is a useful resource for understanding Carer needs

Research & Further Readings

Carers NSW 2018 Carer Survey

National Survey of Carers' Respite Needs

Carers and Employers


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Last Updated: 27 September, 2019
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