Integrated Carer Support Service


New services for carers

Services and support through the Integrated Carer Support Service (ICSS) is now available to carers, both online and face-to-face.

Services can be accessed by contacting the Carer Gateway.

Online services include:

  • Peer support to assist you to connect with and learn from other carers. This online community forum will help carers share their stories, knowledge and experiences.
  • Self-guided coaching to support and teach you skills useful to your caring situation. The coaching modules will cover a range of topics and can be completed at your own pace online.
  • Counselling service to provide short term emotional and psychological support over the phone.


Face-to-face services inlcude:

Please note, availability of face-to-face services may be affected due to COVID-19.

  • Carer support planning – to help you identify what areas of support will best help you in your caring role and to develop a simple plan for ongoing support and service.
  • Tailored financial packages – to give carers practical assistance for one-off practical support or a range of ongoing practical supports, such as respite or transport, provided over a twelve-month period.
  • In-person counselling – for one-on-one support with a professional counsellor if you feel stressed or overwhelmed.
  • In-person peer support – where you can meet with people in similar caring situations and share your stories, knowledge and experience.
  • In-person coaching – where you can work one-on-one with a qualified coach to gain skills and resilience to help you as a carer. You can reflect on how you are going, how you would like things to be, and how you might take steps towards making things happen.
  • Emergency respite care – to make sure the person you care for will be looked after if an urgent or unplanned event stops you from being there.
© 2016 South Western Sydney Local Health District
Last Updated: 06 April, 2020
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