About Us

What is consumer and community participation?

Consumer and Community Participation (CCP) is the meaningful engagement with the local community. This engagement ensures the community is heard on issues, concerns and ideas of improving services.

SWSLHD is committed to involving all consumers, carers and community members at all levels of the organisation. A range of processes are in place to enable an empowered and coordinated voice to be included in decision-making.

What is the SWSLHD Consumer and Community Participation (CCP) Unit?

The local team engage with our health consumers - including carers, local community groups and agencies. With strong connections within the local health district (LHD), the team ensure your voice has an impact. This will assist to ensure SWSLHD provide high quality health services to the community.

SWSLHD will achieve this by:

• Working in partnership with consumers, community and both health and non-health services;
• Staff and organisational capacity building to include consumer, carer, and community participation. This includes all level of individual care to the level of system changes;
• Providing and embedding structures and processes for participation in all aspects of policy development, health service planning and quality improvement processes;
• Providing resources to ensure that community participation occurs equitably throughout the area;
• Providing information to our communities;
• Promoting, supporting and developing the capacity of community members to participate in health service planning, delivery and evaluation;
• Ensuring our CCP participation reflect the diversity of the SWS population;

What do we want to achieve?

SWSLHD are working towards ensuring that:

• the SWS involves consumers, carers and the community in planning, delivery and evaluation of services;
• local communities are well informed about local and area health service issues and priorities;
• there is transparency and accountability in the health service decision-making and evaluation.
• encouraging innovative approaches to participation;
• training and supporting staff to undertake community participation.

For further information please contact CCP Unit Manager Kate Jesus on 0408 969 127