Comments, Compliments and Complaints

Fairfield Hospital is committed to delivering high quality, patient focused health care but we know we can always improve our services by listening to the experiences and feedback from the people who use them.

The Executive Management Team here at Fairfield Hospital is also interested in hearing about the positive part of your care and treatment whilst a patient or client, as this also help us to understand what things are important in helping our patients to have a good experience whilst in our care.

Fairfield Hospital takes all complaints raised by consumers very seriously and we value your feedback and comments. Making a complaint will not affect your right to quality services but will help us make improved changes to the services we provide to our patients.

Option 1
Tell the doctors and nurses or other health professional if you have concerns or worries about your treatment. They may be able to help you straight away or refer you to a more senior member of staff.

Option 2
Contact the Nursing Unit Manager / Team Leader, who will acknowledge and address your concerns; if necessary they can also escalate your concern to the most appropriate person.

Option 3
Contact the Patient Liaison Manager (PLM)

The Patient Liaison Manager will look into your issues and provide you with the results. They are there to assist you with your complaint and to offer you confidential advice, support and information on health-related matters.

Postal Address: P.O. Box 5, Fairfield, NSW 1851
Hours of Business: Monday to Friday 8:30am to 4:30pm
Telephone: 9616 8124
Email: fairfield.hospital@sswahs.nsw.gov.au
Feedback webpage

Option 4
If you are not happy with this outcome you may contact the South Western Sydney Local Health District Designated Senior Complaints Officer,
Postal Address: Locked Bag 7279, LIVERPOOL BC 1871
Hours of Business: Monday to Friday 9.00am to 5.00pm
Telephone: 9828 6923

Option 5
The Health Care Complaints Commission is an independent body that receives and assesses complaints about Health Care professionals and Health Care Services.

Health Care Complaints Commission Contact Details:
Website: https://www.hccc.nsw.gov.au/