LBIRU Visitor Information
The following information is provided to help patients settle into the Unit more easily. If any of this information is not clear please ask a member of staff to explain further. As this is a rehabilitation unit, there are some differences in the way patients are managed from how they were managed in the acute ward.
This page covers information for inpatients and visitors as well as information regarding weekend leave, discharge, confidentiality.
The Inpatient Brain Injury Rehabilitation Unit - Inpatient & Visitor Information
Liverpool Hospital visiting hours are 10.00am to 1.00pm and 3.00pm to 8.00pm.
Receiving phone calls
There is a telephone beside each patient's bed which is for incoming calls. The nursing staff will tell you the extension number of your phone. It is best to ring between 9.00am and 8.00pm. (Outside of these hours, there are fewer nursing staff on duty and they may not have the time to transfer personal calls as patient care is the priority.)
The staff specialists in charge of the patients do a weekly ward round on Mondays from 2.00pm to 4.00pm. Relatives are welcome to be present if they wish to speak to the doctors, in brief.
What patients need to bring
The patient should bring their own soap, deodorant, shampoo, conditioner, talc, hairbrush/comb, and day clothes (e.g. track pants, shorts, T-shirts, sloppy joe, socks and shoes). We also encourage family members to bring in items that are familiar to the patient. Many long term patients bring in posters, photos, music, fluffy toys, etc. If you are unsure about a particular item then ask the Nursing unit Manager.
There are no private rooms in the LBIRU and only a limited number of single rooms. Single rooms are allocated according to a patient's condition, such as patients requiring more intensive nursing care or those who have special needs have priority. At times it may be necessary to move a patient to another room when new patients are admitted or if there is a change in a patient’s condition. Room moves are necessary and at least 80% of patients experience this during their stay.
The washing machine and dryer in the unit are for hospital items (e.g. chest restraints). If you are unable to take the patient's washing home then arrangements can be made for a launderer to collect the washing.
The 'Relatives Lounge' is a place where relatives can have a quiet break from the ward and enjoy a cup of tea or coffee. Please feel free to use this when you need time out. We ask that you don't take patients into the Relatives Lounge. Alternatively, there is a cafeteria and florist in the main hospital building.
There is a non-denominational Christian Chapel as well as a Muslim Prayer Room located nearby in the hospital.
Locking of the front door at 5.00pm
We are located in an isolated area of the hospital grounds. The door has to be locked at 5.30pm because of security reasons. The door is also locked at all times during the weekend.
Where possible, patients are encouraged to sit out of bed during the day for increasing periods of time. This helps to reduce medical complications.
For more visitor information and frequently asked questions, visit our resources page.
We hope that each patient has as pleasant a stay as possible and if you or your family are unhappy about any issues we would appreciate it if you would talk to one of the following people:
Nursing Unit Manager (their office is at the entrance to the ward)
How You Can Help
Patients often do not have any insight into their problems and therefore do not understand why they need to attend therapy. It helps staff if relatives/friends encourage the patient to attend therapy. It is often preferable if visitors come to see the patient at a time when they are not in therapy as patients often try to use the fact that they have visitors as an excuse for not attending therapy.
One of the aims of rehabilitation is to help patients to be as independent as possible therefore we ask relatives to encourage the patient to do things for him/herself rather than you do everything for them. If you are not sure what the patient is capable of doing check with the therapy or nursing staff.
Weekend Leave and Discharge
When you go home for weekend leave it is important that you follow the advice given to you by staff as you are still recovering from your injuries and are not yet ready to engage in some activities.
Commencing weekend leave
Once the patient emerges from PTA, their suitability for weekend leave is assessed. Suitability for weekend leave is determined on an individual basis as factors other than PTA need to be taken into account e.g. support and supervision at home.
A person usually remains in hospital while he is continuing to make progress in therapy and is discharged once he no longer requires intensive daily therapy. When he is discharged he will be assigned a case manager from our Community Team who will then be your contact person. Our Community therapy staff will also be involved if necessary.
The Liverpool Brain Injury Rehabilitation Unit keeps up-to-date information and reports about a patient’s progress. This information is kept at the nurses’ station so that only staff can read it. Because our service is multidisciplinary, and because more than one staff member may be involved in your rehabilitation, information about your care may be shared between team members.
Complaining About Your or Your Relative's Care
The Brain Injury Rehabilitation Unit complies with the Department of Health and the Liverpool Hospital Complaints Policies and Procedures. Significant complaints are documented and kept in a secure place in the offices of the Hospital's General Manager.