We are transitioning to an Electronic Referral Management System
Public hospitals within the South West Sydney Local Health District (SWSLHD) are transitioning to a digital referral management system. This change aims to enhance efficiency and improve the patient experience by enabling GPs, specialists, allied health professionals, and primary care providers to securely send e-referrals. The electronic referrals can be tracked in real-time and sent directly to our departments and services.
To facilitate this transition, we have partnered with Consultmed, an Australian health technology company that provides a streamlined method for referring patients to SWSLHD clinics and services for specialist care and management.
The implementation will be carried out in stages, with Camden & Campbelltown hospitals as the first site, and the full rollout planned over the next 12-18 months.
How to send and manage referrals
If you have an existing user account, log in with your Username (email address) and Password. If you've forgotten your password, click 'Forgot Password,' and you will receive an email to reset it.
On your Dashboard, click on '+ New Referral' to begin.
Choose where the referral will be sent, such as a participating hospital, department, specialist clinic, or consultant.
Select an existing patient or click ‘+ New Patient’ to add a new one. Patient details will be saved automatically.
Fill in the patient’s personal and clinical information, including the reason for the referral. You can also attach additional documents (e.g., imaging).
Customise the referral period and enable tracking by selecting whether the patient or their carer would like to receive a secure copy of the referral and status updates via email.
After entering all necessary information, click ‘Submit’ to finalise and send the referral. To view all previous referrals, select the ‘Sent Referrals’ folder.
Don't have an account?
If you haven't sent a referral using Consultmed before, you will need to create a user account via their website.
The details that you provide when creating this account will be used to send and manage future digital referrals. Multiple places of practice may be added per healthcare provider. You can navigate between practices to view corresponding referrals.
Create a Consultmed account
Benefits of using electronic Referrals
Security
The storage and transmission of digital referrals adhere to the highest cybersecurity standards, offering greater patient privacy than email and fax.
Efficiency
Digital referrals are directed to the relevant Hospital service instantaneously. Additionally, patients and their clinicians can monitor the progression of a referral in real time, minimising the need for manual follow-up.
Reliability
Any relevant patient details including clinical notes, medical imaging or pathology results remain attached to their digital referral, saving time for clinicians, administrators and patients.
Communication
Our digital referral platform provides a reliable and sophisticated direct line of communication between a patient's referring clinician and clinicians at our hospitals. Clinicians have the ability to receive Advice & Guidance regarding their referral once it is actioned by the receiving team.
More information and support
- About Consultmed
- Consultmed's technology
- Digital referral case studies
- Contact Consultmed
- About HealthPathways
- State-wide referral criteria
SWSLHD eReferral project team
please contact: SWSLHD-eReferrals@health.nsw.gov.au
Consultmed
Send EmailThe Consultmed platform provides a centralised, web-based platform where staff can easily refer patients to specialists, electronically and securely.
Visit website