Questions, Compliments and Concerns

We find that most of your questions or concerns can be resolved by speaking with Inpatient and Community Mental Health staff in the first instance, so ask to speak to the Nurse Unit Manager or the manager of the Community Mental Health Team. If you feel that the issue raised needs to be further addressed, the Patient Experience Manager can help.

Patient Experience Manager

The role of the Patient Experience Manager is to help you and your family to resolve complaints, investigate any concerns raised and follow up to ensure appropriate changes are made.

They will also assist you in conveying your compliments to the appropriate staff.