Community Older Persons Intervention and Liaison Outreach Team (COPILOT)

The Community Older Persons Intervention and Liaison Outreach Team (COPILOT) helps older people in the community with non-life-threatening conditions to avoid hospital visits.

COPILOT assists older people who:

Live in a residential aged care facility (RACF)
Live in an independent living unit
Live in their own home

COPILOT can help with:

Pneumonia (lung infection)
Bowel and bladder issues (problems using the bathroom)
Cognitive decline (memory problems, confusion or trouble thinking clearly)
Delirium (sudden confusion)
End of life care and planning
Preventing falls
Broken bones
Malnutrition (poor diet)
Taking care of pain
Taking lots of medicines (Polypharmacy e.g. using five or more medicines at the same time)

Referrals to COPILOT can only be made by a health professional, NSW Ambulance, or a hospital. HealthDirect and residential aged care facilities can also make referrals to COPILOT.

Who is eligible:

To access COPILOT, you must:

Live in South Western Sydney Local Health District (refer to map)
Be over 65 years of age or 50 years of age for Aboriginal and Torres Strait Islander patients
Be medically safe to be managed at home or in a RACF
Require short term urgent assessment or intervention to prevent a hospital visit within the next 48 hours
Be a high risk of admission or readmission to a hospital

Who is not eligible:

Patients that can access other community services or are being seen by another service that meets the need for referral
Patients who need a rehabilitation program or Transitional Aged Care Package (TACP)
Patients with a health condition that needs urgent help e.g. sepsis, stroke

How to get in contact:

COPILOT is available from 8:00am - 4:30pm, 7 days a week. Phone consultations are available from 4:30pm – 8:00pm.

To make a referral, please contact Triple I. They are open from 7:00am – 10:00pm, 7 days a week.

Fax: (02) 4621 8799

Phone: 1800-455-511

eMR Referral Forms emailed to: SWSLHD-TripleI@health.nsw.gov.au