Important Contacts

South Western Sydney Local Health District (SWSLHD) is here to assist you with information on vaccination bookings and immunisation register updates, answers to questions about isolation and care at home, as well as information regarding isolation requirements.

Assistance with obtaining your Immunisation Certificate
If you are unable to access your COVID-19 Immunisation Certificate and you were vaccinated at one of the following vaccination clinics, please complete the below form:

  • Bankstown PCYC Vaccination Centre
  • Catherine Park Community Centre
  • Liverpool Vaccination Centre
  • Prairiewood Vaccination Centre
  • South Western Sydney Mobile Vaccination Clinics
  • South Western Sydney Vaccination Centre - Macquarie Fields

Be sure to enter your details carefully so we can match them against our COVID-19 Vaccination records and finalise your certificate.


If you were vaccinated somewhere else, please contact the provider that administered the vaccine or call the Australian Immunisation Register on 1800 653 809 between 8am and 5pm, Monday to Friday.

Need help with something else?

Contact the relevant team for assistance:

SWSLHD Triple I (Community Care Team)

For questions around release from isolation and COVID-19 care at home
Phone: 1800 455 511
Email (isolation questions):
Email (general community care):

SWSLHD Public Health Unit

For questions around community exposures, isolation requirements
Phone: 9794 0855 or 1300 066 055

For COVID-19 vaccination booking assistance, call 1800 57 11 55.

For information on COVID-19, call the National Coronavirus helpline 1800 020 080.

For general enquiries about assistance for individuals and businesses or information on restrictions, call Service NSW on 13 77 88.

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Page last updated: 31 May, 2022