Culture & Diversity in Caring

Carers who have English as a second language may not readily identify as carers and comprise a significant proportion of the 'Hidden Carer' population.

As well as the difficulties faced by all carers, Culturally and Linguistically Diverse Carers may face additional barriers such as:

  • language and communication difficulties (some may be illiterate in their own language);
  • lack of understanding of community health care and disability support systems;
  • a level of stigma around disability and mental illness;
  • fears around lack of confidentiality - particularly in smaller communities;
  • the term 'Carer' doesn't always translate into all languages.

SWSLHD Health Languages Services

All patients and their Carers who are not fluent in English, including people who are deaf, have the right to free, confidential and professional interpreters when they use NSW Health services.

Patients, their families & Carers can ask the health professional they are meeting with to pre-book a health language interpreter prior to their appointments.

Translating and Interpreting Service (TIS National)

TIS provides access to interpreters over the phone. The majority of TIS National interpreting services are free for non-English speakers by contacting TIS on 131 450.

Translated Health Information on various health conditions can be accessed from the following websites:

Australian Government - Department of Human Services
Translated Information regarding Centrelink Payments & Services; Interpreter & Translation Services and Services for Migrants, Refugees
and Humanitarian Entrants

Cancer Council of NSW
Provides a CALD Cancer Resource Directory of searchable online publications, videos and websites of translated information including: cancer prevention; treatment and supports

Carers NSW
Translated Carer Factsheets in 15 community languages available to download

Diabetes Australia
The Multicultural Diabetes Portal provides translated factsheets on diabetes in 10 community languages

Family & Community Services - NSW Carers Charter
Carers Charter poster and factsheets translated into 7 community languages (Arabic, Chinese Traditional, Dari, Persian, Russian, Spanish & Vietnamese)

Mental Health in Multicultural Australia (MHiMA)
Translated Factsheets on mental illness

Multicultural Health Communication Service
Translated information on a wide variety of health topics

Multilingual Disability Hub National multilingual hotline and website that provides information in languages other than English on disability and the NDIS (National Disability Insurance Scheme)

My Aged Care  Translated information on access to services through the My Aged Care portal

NDIS  Translated information on access to the National Disability Insurance Scheme

NSW Government - Healthy Kids
Translated Facsheets for parents and caregivers to help them raise healthy children. Available in 10 community languages

Transcultural Mental Health Centre
Translated Information regarding mental wellbeing, mental illness and TMHC Carer Support Program

 Other Health Services that support CALD communities & their Carers in South Western Sydney

Arab Council Australia Inc.

Asylum Seekers Centre

Bankstown Women's Health Centre

Cambodian Australian Welfare Centre of NSW

DAMEC (Drug & Alcohol Multicultural Education Centre

Multicultural HIV & Hep C Service

NSW Refugee Health Service

NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors

Transcultural Mental Health Centre

Bankstown Area Multicultural Network

Macarthur Diversity Services Initiative

CORE Community Services

Western Sydney Migrant Resource Centre

Settlement Services International


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Last Updated: 30 October, 2019
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