COVID-19 Information for Carers and People with Disability

This page contains links for useful information, advice and services for carers and people with disability.

Please visit regularly - it will be updated as more information and resources become available.

Easy Read and Visual Information


Information in Community Languages

  • NSW Health has developed a number of translated resources about COVID-19 (coronavirus).


Online Education for Carers and Disability Providers


Carers Planning Ahead

  • It is important to plan ahead in case you become unwell and no longer able to provide care. You may also need to have a plan if you or the person you care for is quarantined and unable to access essential services and items.
  • The Carer Gateway has an Emergency Care plan that makes it easy for someone to take over care if you are unable to provide care.
  • Consider the alternative supports you could put in place for the person you care for if you were no longer available to care, or if care workers are not available.
  • Remember to take care of your own health and wellbeing and access the support services outlined below if needed.  

Support for Carers 

 Carers may need additional support during this time and can access the following services:

  • Carers NSW provides counselling and links to services and support over the phone and online.

          Phone: 1800 242 636 (available 9am-5pm, Monday to Friday)

  • The Carer Gateway also provides practical information about supports and services.

           Phone: 1800 422 737 (available 8am-6pm, Monday to Friday)


For emotional support, you can contact the following numbers (available 24 hours a day, seven days a week):

For further information and support, refer to the NSW Health website  or contact the National Coronavirus Helpline on 1800 020 080 (available 24 hours a day, seven days a week).

If you are hearing imapired or have a speech impairment, you can use the National Relay Service to access any of the phone numbers listed on 1300 555 727.

The Disability Information Helpline provides information and referrals for people with disability who need it because of COVID-19 (available 8am-8pm Monday to Friday and 9am-7pm weekends). 

People can call the helpline if:

  • Your support worker has not turned up
  • Your provider has stopped services
  • It's hard for you to get food, groceries, medications or other essential items
  • Someone close to you has symptoms of COVID-19
  • You are feeling upset
  • Anything else is worrying you

How do IDEAS help people with disability and carers?

Counselling Helpline for South Western Sydney Residents - Phone: 4633 0200 (available Monday to Friday, 8:30am-4:30pm)


National Disability Insurance Agency

  1. NDIS plans to be extended by up to 24 months, ensuring continuity of support and increasing capacity of NDIA staff to focus on urgent and required changes to plans.
  2. Face to face planning shifted to telephone meetings where possible.
  3. Action plan to ensure NDIS participants and their families continue to receive the essential disability supports they need - a flexible approach to amending plans and, where necessary, shift capacity building funding to funding for core supports, in consultation with special teams of planners in the NDIA.
  4. Proactive outreach to high-risk participants and sharing of data with states and territories to ensure continuity of supports.
  5. Financial assistance to providers to support retention of workers including advance payments, 10 per cent COVID-19 loading on some supports and changes to cancellation policies.
  • NDIS Exceptionally Complex Support Needs Program (information pending)


© 2016 South Western Sydney Local Health District
Last Updated: 01 June, 2020
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