Mental Health Services

What happens next?

If Triple Zero (000) is called:

  • Stay calm and call Triple Zero from a safe place.
  • Don’t hang up until the operator asks you to do so.
  • The operator will ask you which emergency services you require – police, fire or ambulance – and will connect you. The operator may ask where you are calling from.
  • It is important to remember to stay calm, stay on the line and clearly answer the operator’s questions.
  • You will be asked to provide location details. Try to provide the street number, street name, nearest cross street and the area.
  • If you have difficulty speaking English, you can ask for an interpreter once you have been transferred to the emergency service you requested. This is a free service.

Emergency Services Response:

Depending on the situation, if Triple Zero is called, either the Police or Ambulance Service may respond. The Police and/or Ambulance services will make a decision about the most appropriate course of action given the situation. This might include bringing a person to hospital for a mental health assessment or requesting the support of the community-based mental health services.

There are some circumstances (usually where there is risk to a person and/or others) where the Police and Ambulance services can use powers under the Mental Health Act 2007 (NSW) to bring a person to the hospital. More information about involuntary hospitalisation can be found by clicking on the following links to Fact Sheets:

Understanding Involuntary Treatment

Understanding the Mental Health Act

If the Mental Health Line is called:

If the Mental Health Line is called, there will be prompts to choose from and these will direct you to a mental health professional who will:

  • take your details
  • discuss the situation
  • make a collaborative plan with you; and
  • where necessary, contact the local Community Mental Health Emergency Team (CoMHET) or Mental Health Crisis Team.
  • The local CoMHET or Crisis Team will then contact you and develop a plan which may involve talking over the phone, visiting the home or asking the person to come to the local Community Health Centre or Hospital Emergency Department for a more thorough assessment.
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Page last updated: 22 September, 2014